Refund policy
Return & Refund Policy
At Nodello, we want you to feel confident trying our products at home. If something doesn’t feel right, we’re here to help.
We offer a 30-night return window so you can decide whether a Nodello product fits your routine.
30-Night Guarantee
You may request a return within 30 days of receiving your order if you’re not satisfied.
Our goal is simple:
If a product doesn’t work for you within those 30 nights, reach out to us and we’ll guide you through the next steps.
Eligibility for Returns
To be eligible for a return:
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Products must be returned in reasonable condition
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Excessive damage or misuse may result in a return being declined
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Items must be returned as instructed by our support team
For hygiene-sensitive products, we review returns on a case-by-case basis.
How to Request a Return
To start a return, please contact us at:
Include:
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Your order number
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A short explanation of why you’d like to return the item
Our team will reply with clear instructions and guide you through the process.
Return Shipping
Return shipping costs are handled depending on the region and reason for return.
If your item arrives damaged, defective, or incorrect, we will cover the return shipping costs. Please contact us within 14 days of delivery in these cases.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
Approved refunds are issued to the original payment method within 7 calendar days.
Please note that it may take additional time for the refund to appear, depending on your payment provider.
Exchanges
If you’d like to exchange a product, please contact our support team.
We’ll review your request and let you know the available options.
Return Review & Exceptions
We reserve the right to refuse returns that fall outside the 30-day window or do not meet the conditions outlined above.
Returns sent without prior approval or to an incorrect address may not be accepted.
Contact
If you have any questions about returns or refunds, please reach out to us at:
We’re here to help.
